In the past, Windsor has supported technicians by our toll free number or email. Now you have the option to Skype us! Using Skype allows Windsor to troubleshoot machine symptoms and diagnostics in your shop or while offsite.
Skype is a free internet service using video, messaging, or calling. We have experimented with Skype over the last year to measure its effect in helping the technician troubleshoot a machine and the result has been positive. Usually these video calls would be used when rare or difficult symptoms exist that are related to electronics or mechanical adjustments.
Visit www.skype.com, register and start using this tool for free! Skype can also be used on smart phones, which is also a free.
A few items may need to be purchased in addition to your computer in order to take advantage of this tool. A webcam and possibly a head set for audio are very affordable at your local electronics store. Often times your computer will have a built in audio system that have proven to work effectively.
Below is the list of Skype names of each individual here in our technical service department. Please be sure to notify us, or the individual you’re working with so we can be better prepared for the video call.
Tech Support Skype Name
Joel - Windsortechconnect.Joel.Yourzek
Glenn W - WindsortechconnectGlenW
Glenn C - WindsortechconnectGlennC
Gary - WindsortechconnectGary
DJ - WindsortechconnectDJ
Maurice - Windsortechconnect
For More Information contact:
Marketing Communications Specialist
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